Here at Expert Wine Storage we are dedicated to bringing you products you love, at prices you love. 

This Price Match Promise is our commitment to you.

How It Works

We review our pricing on a daily basis to ensure we’re bringing you the best price possible, however, in the rare case you find a product cheaper elsewhere we promise to beat that price for you.

• The product must be in stock and available to purchase on our competitor's website at the time of your request; in the exact same colour, size, finish and style.
• The product must be full price and not reduced at the time of your request.

You'll also need to take into account any delivery costs.

We can only send the promo code/price difference once we have verified the price on our competitor's website. 

A Few Terms & Conditions Specific To Expert Wine Storage

• The price must be displayed on a UK competitor site in GBP (£) to enable us to make a price comparison.
• We can't offer our Price Promise for products which have already been purchased from us, you must inform us of the price match before making your purchase.
• The discount/promo code will be locked to your account and can only be used by you.
• We do not offer a Price Promise on items sold on discounted or auction websites, Amazon or eBay.
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The competitor must be an Authorised Retailer for the product in question
• The Price Promise guarantee includes the item price and the shipping charges, it excludes sales tax

However, We Do Reserve The Right To...

• Refuse a Price Promise which would result in financial loss or unacceptable profit margins
• To limit the quantities of price matches from a single customer
• Not match trade prices
• We may discontinue our Price Promise at any time

Please note that unfortunately, we can't offer Price Promise for products which have already been purchased from us and then at a later time/date found elsewhere online cheaper. Please send us the information before making your purchase should you wish to take up this offer. You can chat with us live or contact us via email at info@expertwinestorage.co.uk

Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How Will My Order Be Delivered?

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at:        

sales@expertwinestorage.co.uk 

Delivery Times

• Pevino: 5-7 working days
• Cave Cool: 5-7 working days
• Liebherr: 7-10 working days
• Swisscave: 3-5 working days
• Caso Design: 10 working days 
• Tefcold: 3-5 days working days 
• Avintage, La Sommeliere and Climadiff: 10 to 15 working days
• All Accessories, wine racks and furniture:  5-7 working days

We will confirm expected delivery times within 24-48 hours of your ordering being placed.

If you select an inside the property delivery, our delivery partner will call you once your item has dispatched to arrange a delivery time and date to suit you.  

Where Does Expert Wine Storage Deliver?

We deliver anywhere in the UK (United Kingdom).

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’:  Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email sales@expertwinestorage.co.uk or by phone 0330 133 2327. 

Making Us Aware Of Delivery Obstructions

Before delivery, our email notifications to our customers will always include requests to confirm any obstructions and/or additional instructions that may restrict delivery (for example, steps or stairs, narrow staircase or door). Unfortunatley, in the unlikely event that the delivery is unsuccessful due to access issues Expert Wine Storage hasn't been made aware of, additional charges will be incurred.

What's Kerbside Delivery?

Kerbside delivery is made through one of our partner freight companies and the product will be delivered to the kerbside of the delivery address, so please ensure there is someone available at the property to accept the goods.

For kerbside deliveries, it's important to make sure the products are checked thoroughly before signing for the item. In the rare event goods arrive damaged, please refuse delivery and contact us. After signing for the goods, we can not guarantee the claim for damage will be accepted.

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to sales@expertwinestorage.co.uk so that we can open an insurance claim on your behalf.

Signing For The Delivery

It's very important to check all items for damage at the point of delivery before signing for and accepting them. Unfortunatley, we will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted the goods.

The following steps can help you when you receive delivery:

• Please take the item out of its packaging (do not only inspect the packaging)
• Inspect goods carefully (all the sides, corners and doors if applicable)
• If there is no damage, accept and sign for the delivery
• If there is damage do not accept or sign (notify the delivery team and communicate that the reason for rejection as item damaged)

Once goods are signed for we cannot be held responsible for any damages and the customer is required to prove to us the damage was there before delivery. 

Please make sure that anyone who might accept a delivery for you understands this. Please also ensure the person signing for goods on your behalf is over 18 and if its your 'acceptor' you are obliged to make sure they know they have to inspect the goods properly before signing.

Regarding Re-delivery

If there is no one at the delivery address to receive the goods, and if you have not made an agreement that the goods can be placed at the address, the haulier will take the goods back and try delivery with a re-delivery. If you refuse reception in order to have the order delivered at another time without an agreement with Expert Wine Storage on this, this is also considered a redelivery. The price for a re-delivery is £100 + VAT.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Warranty Terms

Dependent on the Manufacturer you have a 1 to 3 Year Warranty.  

Damaged Or Faulty Items Received By You

If you received a damaged or faulty product, please notify us immediately for assistance.  

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Phone: 0330 133 2327

Email: sales@expertwinestorage.co.uk

Installation of your wine cooler

Freestanding wine cooler

A freestanding wine cooler is designed to stand independently and should not be built in to any form of cabinet or cupboard. Freestanding wine fridges require ventilation at all times. It's highly recommended that there is a minimum gap of 3-5 inches from the side and rear of the unit to any other surface. Freestanding wine cooler units should not be installed under a countertop.

Integrated wine cooler

Integrated wine cabinets are similar to built-in wine coolers but are designed to slot in perfectly into cupboards to create a floating, seamless look. In comparison to a built-in unit, integrated wine coolers sit completely flush with your cabinetry.

Built-in/undercounter wine cooler

In contrast to a freestanding wine cooler, a built-in wine cooler is designed to be fitted into a cupboard or cabinet. This being said a built in unit can also be used as a free-standing wine cooler. A built-in wine cooler has a ventilation grill which allows cool air to flow into the unit which maintains it's cooling function.

Thermoelectric wine cooler

A thermoelectric wine cooler should never be fitted into cabinetry or have its ventilation flow constrained in any way. Thermoelectric wine coolers are designed to sit on the floor. However, smaller units are perfect to sit on top of countertops.

Delivery

Can Expert Wine Storage install my wine cooler?

Yes, absolutely, we offer this service on all Caso wine cooling units for £50. Please get in touch with us prior to your purchase and we will be happy to arrange this service for you.

Can Expert Wine Storage position my wine cooler on delivery?

Yes, of course, we offer this service on all wine cooling units for £25. Please get in touch with us prior to your purchase and we will be happy to arrange this service for you.

Can Expert Wine Storage deliver my wine cooler outside of the UK?

Absolutely, we'd be happy to help deliver your wine cooler internationally. We offer this service on all wine cooling units. Please get in touch with us prior to your purchase and we provide you with a delivery quote for this bespoke service.

Noise

Is a wine cooler noisy?

The majority of wine coolers which we stock produce a noise level of approximately 35-45 decibels (dB). When compared to other common household electrical appliances, it's useful to note, a standard dishwasher creates around 45-50 dB and a modern refrigerator generates approximately 35 dB.

The reason a modern wine cooler produces noise is for much the same reasons as a standard kitchen refrigerator. Most wine coolers are designed with a compressor, an array of fans (to consistently circulate the cool air) and refrigerant. The minor difference between a wine cooler and a standard refrigerator is that the wine cooler has the need to hold a steady, consistent temperature at all times to keep your wine perfectly chilled.

How do I reduce the noise of my wine cooler?

The majority of wine coolers which we stock produce a noise level of approximately 35-45 decibels (dB). When compared to other common household electrical appliances, it's useful to note, a standard dishwasher creates around 45-50 dB and a modern refrigerator generates approximately 35 dB.

The reason a modern wine cooler produces noise is for much the same reasons as a standard kitchen refrigerator. Most wine coolers are designed with a compressor, an array of fans (to consistently circulate the cool air) and refrigerant. The minor difference between a wine cooler and a standard refrigerator is that the wine cooler has the need to hold a steady, consistent temperature at all times to keep your wine perfectly chilled.

There are a number of ways you can mitigate and reduce the noise produced by your wine cooler:

• Carpets, rugs, curtains and furniture can all help to absorb the sound created by your wine cooler
• Consider using sound-absorbing materials during any home improvement work
  When it comes to the installation of your wine cooler, make sure the unit is perfectly level using a spirit level. Sound, vibration and noise absorbing materials can also be placed under your wine cooling unit.
• Always ensure there is sufficient air circulating around the product, please see our explanations above regarding the different types of wine coolers for more information.

Get in touch...we're always here to help

If you have any further questions relating to the purchase of a wine cooler from Expert Wine Storage whether this be regarding the installation of the wine cooler or a product specific question then please get in touch and we will be happy to help you.

Chat With Us:  Open live chat to speak with us

Call Us: +44 (0) 330 133 2327

Email Us: info@expertwinestorage.co.uk

Price Match:  Click for details

FAQ:  Find answers to Frequently Asked Questions here