Returns Policy

Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How Will My Order Be Delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where Does Deliver?

We deliver anywhere in the UK (United Kingdom).

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’:  Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email or by phone 0330 133 2327 .

Right To Cancel

Thank you for shopping at

If you are not entirely satisfied with your purchase, we are here to help.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period. 

Expert Wine Storage will only accept cancellations as follows:
a) If the Buyer cancels after goods have been dispatched, we will levy our costs from the refund.  Please note this can be as much as 50% of the product value.

b) If the goods have been used and installed by the Buyer or his Agent then the goods will be deemed non-returnable and the order cannot be cancelled.

c) Delivery costs will apply for the collection of the appliance, these will be calculated at the time depending on weight and location.

Please note, we do not accept returns due to typing errors or incorrect information that has been provided by the manufacturer.  This will need to be resolved between the buyer and the manufacturer.  The seller uses the manufacturers product specification wherever possible, information provided by them does not leave us liable for any charges

Effects Of Cancellation

If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. 

We will make the reimbursement without undue delay, and not later than – 

(a) 14 days after the day we receive back from you any goods supplied, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Additional information for business to business sales

We allow 30 days for claims for defective goods to receive a full refund, after this period our terms will be to repair or replace the product only - this is at our own discretion and generally is the most financially acceptable option.

Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund  Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost, we can arrange disposal but this will be at cost to the customer. The carriage cost of returns may be refunded in whole or in part to the Customer at Expert Wine Storage's discretion.

For kerbside deliveries (goods stocked outside of the UK), the goods must be inspected at point of delivery and claims will not be accepted if damage is reported at a later date.  We accept no liability for damage found after the point of delivery, the goods become the customers responsibility once the delivery documents have been signed.  We strongly advise you inspect all goods before accepting the goods in.

For deliveries which include our two man delivery (units stocked in the UK) damage claims must be given in writing within 24 hours of delivery, after this point we can no longer accept claims for damage.  For claims made within the 24 hour period, we will offer a new unit or damage allowance dependent on the extent of the damage.

Returns and Refund Policy

We are committed to working on an individual basis with our customers, to solve any issues and provide the best possible service.

If you are not happy with your product, please contact us within 14 days of the delivery date to arrange a solution.  We can not accept returns for items that have been ordered in especially for your order such as wine walls and special order wine coolers/cabinets.  Any unwanted items need to be unused and not installed or switched on - all of the original packaging and accessories must be present as well.  

If you do install or use your item, we can levy at least 50% of the cost of the item as we wont be able to re-sell this as a new item. For more information, please visit our terms and conditions page.

Please note collection charges will be billed to the customer and taken from the the balance owed from the refund.

If your product develops a fault within the 30 day period, you are still eligible to a full refund, outside of the 30 day period we will opt to repair, replace or compensate for the item in line with the Consumer Rights Act and Sale of Goods Act.

All returns must include:

  • Product(s) returned in original condition.
  • Original packaging.
  • All included accessories and materials.

Return shipping costs are not refundable, the customer is responsible for the cost of the return shipping. We supply appliances to our customers from all across Europe as a result delivery costs will vary on different brands and products, please contact us if you would like to find out the costs.

To Return A Product To Us 

Please make sure that the product was received by you in the last 14 days.

Send an email to

Your email should have the following information so that we can process a return.

  • Your name
  • Order reference number
  • Your Address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • If you originally ordered multiple items, which do you want to return.

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also make sure that any courier shipment is fully insured to the value of the shipment (retail price). 

Damaged Or Faulty Items Received By You

If you received a damaged or faulty product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone: 0330 133 2327

• By email: